Getting started guide


Order free SIM card

You can order a giffgaff SIM card from any country in Europe for free. Deliveries take a maximum of 7 working days. You must activate your giffgaff SIM card with at least £10 in order to get the extra £5 free credit.


Get it delivered

Check your post box! Your giffgaff SIM card will arrive very soon!

If more than 7 working days have passed and you haven’t yet received your giffgaff SIM card, please contact us.


Activate your SIM card

Upon reception, you can activate your giffgaff SIM card straight away. You must activate it with at least £10 in order to get the extra £5 free credit.

Be aware that giffgaff does not assign phone numbers until the SIM card is active so don't look for it printed on the SIM card as you won’t find it!


Configure mobile data

Phone calls and texts will work straight away, but you might have to configure your Access Point Name (APN) on your handset in order to be able to use mobile data with giffgaff.


Set PIN code

All giffgaff SIM cards come with the PIN code protection disabled but we strongly recommend activating it as soon as possible. This can be done by accessing the security settings of your handset. The original PIN code is 5555.